Online orders returned by mail
1. Submit a return request online and wait for email approval before returning your item.
2. Once your return has been accepted by our Customer Service team, carefully pack the item in its original packaging.
3. Attach a copy of the documentation delivered with your order and your return approval form (PDF file attached to the e-mail).
4. Items may only be returned if they are unused, in perfect condition and in their original packaging, and if they still contain all their documentation, parts and accessories.
5. We recommend that you protect yourself by insuring your parcel.
6. Please return your order to the following address:
Attn: Order returns c/o DecoBox
Decobox 3526 Boulevard Industriel, Suite 210 , Montréal, Québec H1H 2Y4
7. You will have thirty (30) days from the date of receipt of your order to return it for a refund*.
CLICK HERE TO REQUEST A RETURN
* Please note that you are responsible for the shipping costs associated with the return of your items, except in the case of a manufacturing defect or error on our part. For more information, please contact our customer service department
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